The Office of the Immigration Services Commissioner (OISC) has published the results of its consumer satisfaction survey 2019–20. The survey was launched to ‘offer advice seeking clients the opportunity to share their experience of the service provided by regulated immigration advisers as well as an analysis of the role of the OISC in the process of consumers receiving immigration advice and services’. Overall, the responses received regarding the relationship between regulated advisers and their clients were positive. Over 95% of all respondents agreed or strongly agreed when asked whether their adviser was polite and professional, their communication was effective regarding the immigration case, was knowledgeable and trustworthy and acted ethically towards the client.
Source: Consumer Satisfaction Survey 2019-20.